Users of
Apple's
iPhone can only
compose text messages at half the speed achieved by users of conventional Qwerty
and numeric phone keyboards, new research has revealed.
Chicago-based usability consultancy
User
Centric said that the iPhone's touchscreen is "potentially problematic" for
sending text messages.
User Centric tested the iPhone's SMS features with frequent texters to see
how rapidly they could adapt to the iPhone's touch keyboard.
All 20 participants sent at least 15 messages per week. Ten participants
owned phones with a full Qwerty keypad and 10 owned phones with a numeric
keyboard. None of the participants owned an iPhone.
Each participant typed six fixed-length text messages on their own phone and
six on an iPhone.
It took Qwerty users almost twice as long to create the same message on the
iPhone as it did on their Qwerty phone. While there was improvement over time,
the difference persisted even after using the iPhone for 30 minutes.
"For Qwerty users, texting was fast and accurate. But when they switched to
the iPhone, they were frustrated with the touch sensitive keyboard," said Jen
Allen, a usability specialist at User Centric.
In contrast to Qwerty users, numeric users used the 'multi-tap' method of
entering text messages on their phones, pressing individual number keys multiple
times to get a desired letter or character to appear.
Although multi-tap is inherently inefficient, numeric phone users took nearly
as long to create a message on the iPhone as they did on their numeric phones.
There was no increase in efficiency despite the iPhone's corrective text
approach, User Centric found.
When using the iPhone's touch keyboard, all participants frequently selected
keys that they had not intended.
Participants usually corrected these errors by using the backspace key to
erase one character at a time. Only seven participants figured out how to use
the corrective text feature on their own.
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