Fixed-mobile convergence, combined with VoIP, will allow corporate customers
to slash their voice telephony bills by over a third, experts predict.
A new
Analysys
report warned that mobile network operators in particular will have to work hard
to arrest the decline in enterprise voice revenues in the face of technology
that can allow companies to bypass more expensive services.
"Companies are spending over 80 per cent of their call bill on mobile
services, and that is causing them to turn to new technology for savings," said
report author Margaret Hopkins.
"Wireless gateways, VoIP and Wi-Fi offer ways of cutting this bill that are
independent of the network operators. Operators need to come up with innovative
services to minimise the revenue leakage."
According to the study, mobile operators should launch corporate home-zone
services based on femtocells to reduce the demand for dual-mode cellular/Wi-Fi
phones that will take traffic and revenue away from their networks.
Analysys believes that corporate communications managers can gain most by
combining corporate mobile packages with VoIP on Wi-Fi and using dual-mode
phones and wireless gateways to reduce roaming bills and fixed-to-mobile
charges.
The analyst firm expects that dual-mode phones will account for 14 per cent
of handsets sold to enterprise customers in 2012, and that there will be four
million in use in Europe at that date.
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