A problem with
Microsoft's
Windows Genuine Advantage (WGA) over the weekend caused some legitimate copies
of Windows XP and Vista to be labelled as fraudulent.
A company spokesperson told
vnunet.com that the
problem lasted for 20 hours, from Friday afternoon into late Saturday morning.
The company is still determining the exact cause, although marketing general
manager Joe Williams attributed the problem to a
server
failure.
During the 20-hour outage, users who attempted to revalidate their copies of
Windows were told that their software could not be validated.
For Windows Vista users, failing the validation check puts the system in a
reduced functionality mode, disabling the Windows Aero interface, the Ready
Boost cache utility, and non-critical security procedures in Windows Defender.
Windows XP users are presented with recurring dialogue and balloon
notifications on failing the validation check.
Microsoft requires users to revalidate their systems after major upgrades,
such as the replacement of a hard drive.
On a posting to
Microsoft's
WGA blog, senior product manager Alex Kochis said that the problem had
affected "less than 12,000 users" and that the system was now fully functional
and providing accurate validations.
Kochis also noted that none of the users was sent into Vista's 'Out of Grace'
mode, in which pre-installed games and premium features are disabled and
sessions are limited to one hour.
Kochis said that users can now revalidate their copies by visiting
Microsoft's
W
GA validation website.
Some Windows users, however, were not immediately willing to forgive and
forget. "I was and still am quite mad at Microsoft," a user by the name of
'michaelosity' commented on the Microsoft blog posting.
"I paid well in excess of $200 for my copy of Vista Ultimate and getting the
'Your copy of Vista appears to be counterfeit' and having functionality removed
and not being able to install updates from the MS site doesn't make for a very
good experience."
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