The future of consumer electronics is "emotion and experience", according to
Philips
chief executive of consumer electronics Rudy Provoost, who delivered the opening
keynote speech at this year's
IFA show in
Berlin.
Provoost urged the ICT industry to move away from what he called "old
convergence" which is "too much about the electronics, and not enough about the
consumer".
"I have often said that the term 'CE' should not refer to consumer
electronics, but to consumer experience or even consumer emotion," he said.
"Consumers want the latest tech gadgets, but increasingly they are making
intelligent choices about their own personal wellbeing, that of their families,
their homes and the global environment itself."
Provoost explained that Philips will not only focus on traditional
technology, features and performance benefits, but directly address the
emotional interests of consumers and their lifestyles.
"Consumer electronics is no longer about assembling boxes containing
electrical components to perform a specific function. Nor is innovation solely
about adding additional technology and functions," he said.
Provoost mapped out four quadrants which he believes represent the balance
consumers are looking for: their Space, their Mind, their Body and their
Appearance.
By focusing on these four domains, Philips reckons it can address the
emotional, and not just technological, needs of its customers.
When designing any new product, Provoost said that the company needs to ask
the questions: How can we enhance the Space they inhabit? How can we offer rich
new experiences to help improve their state of Mind? How do we help consumers
live healthily to enhance the Body on the outside and their Appearance on the
outside?
He went on to showcase a range of new Philips products that demonstrate this
philosophy.
These include the
Aurea
TV which boasts an 'active' frame, the
LivingColors
lighting system which allows users to set ambient lighting to any colour, and
the Philips-Swarovski
Active
Crystal range of designer data devices.
"Technology and innovation will continue to be our drivers, but will be
applied with 'consumer-centricity' as its foundation and in, perhaps, a
different way to how we have done it before," said Provoost.
Provoost rounded off by challenging other players in the industry to adopt
the same approach and put the consumer above the electronics.
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