Mobile email, music and multimedia messaging are predicted to soar in Europe
as operators become more confident that such services can provide steady and
sustained revenue growth.
A roundtable hosted by
Airwide
Solutions debated how mobile use has changed in recent years, particularly
the differences between the developing and more developed parts of the world.
Jay Seaton, chief marketing officer at Airwide, said: "Mobile messaging 2.0
is the difference between network controlled messaging and user controlled
messaging powered by technology that enables the user to dictate messaging
options.
"Subscribers can configure mobile presence and availability, receive
voicemails as text messages, archive important messages, filter out unwanted
messages before they reach the handset and create customised auto-reply
messages."
The panel also debated some of the key themes from the recent Mobile World
Congress in Barcelona, including advertising, payments and social networking.
"SMS for business-to-consumer purposes continues to be a runaway success
worldwide," said Andrew Bud, vice chairman of the
Mobile
Entertainment Forum and executive chairman of
mBlox.
"By 2011 we can see carrier revenues from all wholesale-enabling services
more than doubling to $8bn if they replicate the successful wholesale business
model of SMS."
Mike Short, chairman of the
Mobile
Data Association, and vice president of R&D at
O2, believes that
there is much more to be done in 21st century messaging.
Short highlighted CRM to enterprise messaging, screen interactivity, better
memory stores of favourite messages, mobile marketing, personalised alert
services, public sector services and charity text.
However, average revenue per user remains low, as does the per-minute cost of
calls and services, leaving operators in a quandary over where to concentrate
their efforts in terms of customer base.
Mobile spam was identified as a hot issue in China and will continue to do so
over the next five years, according to the panel. Similarly the threat of mobile
viruses also looks set to increase.
The Middle East was earmarked as having the greatest potential for growth in
emerging services such as mobile instant messaging, email, videoconferencing and
MMS.
Accelerated growth in the UK is expected in mobile versions of applications
that are already firmly established. Mobile email is expected to double its
share of the total market over the next five years.
Lord Digby Jones, Minister of State for Trade & Investment, said: "
British firms in this business have to be at their creative and innovative best.
The text message was created in Britain and the British public are always early
adopters of technology.
"Now companies in the sector are innovating to include data messaging using
picture and video. Companies in the UK are only able to innovate to this extent
because of the world-class research being done in British universities and the
highly-skilled workforce.
"All these factors make British firms fantastic commercial partners and will
allow them to remain world leaders for many years to come."
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