New graduates entering the workplace need more innovative communication
technologies, such as instant messaging and web cams, to help them perform to
the best of their abilities in the office.
A survey by communications company
Plantronics
showed that technologies used frequently by people outside the professional
environment to communicate are now considered by graduates to be ripe for the
office.
Over four-fifths of graduates said that a hands-free headset would allow them
to converse away from their desks with greater privacy.
Three-quarters think that a webcam and access to instant messaging
applications in the office would help them respond more quickly and personally
to clients and suppliers.
However, almost a third of managers believe their office to be sufficiently
well-equipped, and fewer than 20 per cent agree with graduates over IM and
webcams.
This seems to indicate a 'digital divide' in the workplace as younger
employees appear to be more tech savvy and likely to use non-traditional methods
and equipment.
"The way this new generation wants to work is different and that is no
surprise," said Paul Clark, general manager at Plantronics UK.
"Graduates have grown up with newer forms of communication and we are not
just talking email and mobile phones.
"By embracing IM and hands-free, or even providing this new workforce with
greater flexibility in where and when they work, employers can maximise the
potential of the young talent they have."
Two-thirds of managers in the UK indicated that graduates communicate less
vocally than their colleagues and believe them to be forsaking face-to-face and
telephone conversations in favour of email.
However, graduates and managers alike blame the lack of privacy in modern
offices and the security of being able to refer back to emails as the main r
easons behind this behaviour.
Only 16 per cent of graduate managers blamed their resistance to pick up the
phone or talk face to face on a lack of interpersonal skills.
Interestingly, the survey showed that both managers and graduates relied
mostly on email to communicate, despite neither group believing that it is the
best way to communicate with colleagues or clients.
A hefty 64 per cent of workers actually believes that meeting face-to-face is
the optimal method of client communication, but fewer than half of that
percentage (31 per cent) actually found the time to do so.
The survey also found that the majority of graduates are not wasting work
time on social networking sites. Almost 60 per cent claimed to spend no time at
all during work on sites such as Facebook.
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