The Advertising Standards Authority (ASA) has upheld a complaint from Sky
over a Virgin Media ad which claimed to offer the cheapest way to watch Setanta
Sports.
Virgin Media's national press ad stated: 'If you don't want to know the
cheapest way to get Setanta Sports, look away now.'
The promotion featured five 'bubbles', which compared the cost of Setanta
Sports from different providers.
The ad implied that Virgin Media's was the cheapest deal, however small print
added: 'Subject to network capacity, minimum term contract. Subscription to
Virgin digital TV required.'
Sky complained to the ASA that Virgin Media's price comparison was unfair and
misleading because Virgin Media had not compared like with like.
Sky pointed out that Virgin customers must subscribe to a Virgin Media TV
package to receive Setanta Sports, and that these extra costs were not made
clear in the ad.
Furthermore, Sky said that BT Vision, Freeview and satellite viewers could
subscribe to and receive Setanta Sports on a month-by-month basis, whereas
Virgin Media customers were obliged to commit to a 12-month contract.
Virgin Media responded by saying that the ad should have made clear that the
'cheapest' claim was based on a comparison of the listed companies over a
12-month period and that, on that basis, Virgin was the cheapest provider.
The firm also highlighted that all providers have other associated costs with
receiving Setanta Sports, either with subscription and/or connections fees or
for hardware.
The ASA upheld Sky's complaints saying that, although it understood that
Virgin had intended to convey the cost of Setanta to consumers in addition to
any package obligations they were already subject to, readers would infer from
the ad that, on a month by month basis, Virgin was able to provide Setanta
Sports at a cheaper rate than any other provider.
The watchdog concluded that the comparison was fair but misleading and has
warned Virgin Media not to imply in future ads that it offers the cheapest way
to receive Setanta Sports.
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