Market leaders in the enterprise content management (ECM) space could
represent a higher risk to IT buyers than their mid-market rivals, according to
new research from CMS Watch.
The analyst firm's
ECM
Suites Report 2009 compared 40 ECM solutions, including a risk assessment of
each offering.
The results suggest that top-tier vendors such as IBM, EMC, Microsoft and
others represent a higher risk because of their continued rapid development of
new features, and because some are having difficulty integrating technology from
recent acquisitions.
Mid-market and smaller scale vendors, on the other hand, could be a better
bet because they have greater corporate stability, and competent product
offerings which focus on carrying out more specific tasks in a better way, the
report found.
"You would assume that the [larger vendors] are a safer bet, and it's not
that these products are going away. They are just in transition," said report
author Alan Pelz-Sharpe.
"The reality for buyers is that this means change, and people do not have
much of an appetite for that at the moment."
Pelz-Sharpe also argued that enterprises are going back to basics in their
approach to content management, concentrating on key functionality such as
workflow automation rather than the new Web 2.0 functionality offered by some of
the big name vendors.
"The tried and tested way for firms to watch their costs and reduce overheads
is to impose proper automated workflow," he said. "But some vendors have
neglected their core audience and rushed off into Web 2.0."
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