T-Mobile
T-Mobile's claims have been successfully challenged by rival 3

ASA raps T-Mobile over press ads

Rival operator 3 challenges claims

Written by Ian Williams

The Advertising Standards Authority (ASA) has rapped T-Mobile over claims made in a recent press ad and brochure, following a challenge by rival operator 3.

The ads were part of T-Mobile's 'You won't find more minutes for £30. Guaranteed' campaign in which the press ad stated: 'We've already searched the other four networks.'

Advertisement

Small print at the top added: 'Compared to Sim-only or 18-month plans for new customers, excluding promotions.'

Hutchison 3G, which owns 3, described the claims as misleading, because it believed its Mix & Match 1100 tariff, which offers up to 1,100 voice minutes for £27, is more competitive.

T-Mobile argued that 3's Mix & Match 1100 plan is not comparable to its Combi 30 plan, on which its ad campaign is based, because Combi 30 offers a fixed number of minutes and texts whereas Mix & Match 1100 offers a variable allowance.

The operator said it believed the plans should be compared on a like-for-like basis and that, in order to compare them fairly, the 400 text messages offered in the Combi 30 plan should be taken into account in Mix & Match 1100. Both plans would then offer 700 minutes.

The ASA noted T-Mobile's arguments, but upheld 3's challenge on the basis that the claim on the front of the brochure did not include qualification, and that readers would take it as an absolute claim.

T-Mobile has been told that the press ad and brochure must not appear again in their current form, and to ensure that all available plans are included in future comparisons.

The watchdog also investigated two TV ads based on the same campaign, but did not find them in breach.

Related whitepapers

Related jobs

Do you agree?

IT white papers

Search vnunet IThound

Top categories

Job of the week

Search thousands of IT jobs :

Search thousands of IT jobs:

Advanced search

Hiring now on ComputingCareers:

Related IT jobs

Search thousands of IT jobs :

Search thousands of IT jobs:

Advanced search

Advertisement

Advertisement

Newsletter signup

Sign up for our range of FREE newsletters:

Existing User

Newsletter user login:

Enter email address to edit your newsletter preferences

Watch

Shaun Nichols

19 Dec 2008

2.93 MBPodcast Special: Views from the Valley More...

Podcast image

18 Dec 2008

17.6 MBComputing podcast - the highlights of 2008 More...

Shaun Nichols and Iain Thomson

15 Dec 2008

4.98 MBPodcast Special: Views from the Valley More...

Poll

Palm Pre smartphone launch

Palm Pre smartphone launch

Will the launch of the Palm Pre turn around the firm's fortunes?

Previous poll results

Spotlight

Palm Pre

Video: Palm Pre launch at CES

vnunet.com checks out Palm's touchscreen smartphone at CES 2009 in...  More...

CES 2009

CES 2009 Special Report

All the latest coverage from Las Vegas   More...

Green lightbulb

Electronics makers urged to go greener

Greenpeace research finds much work still needs to be done   More...

Macworld 2009

Macworld 2009 Special Report

All the latest coverage from San Francisco   More...

Primary Navigation