The Advertising Standards Authority (ASA) has rapped T-Mobile over claims
made in a recent press ad and brochure, following a challenge by rival operator
3.
The ads were part of T-Mobile's 'You won't find more minutes for £30.
Guaranteed' campaign in which the press ad stated: 'We've already searched the
other four networks.'
Small print at the top added: 'Compared to Sim-only or 18-month plans for new
customers, excluding promotions.'
Hutchison 3G, which owns 3, described the claims as misleading, because it
believed its Mix & Match 1100 tariff, which offers up to 1,100 voice minutes
for £27, is more competitive.
T-Mobile argued that 3's Mix & Match 1100 plan is not comparable to its
Combi 30 plan, on which its ad campaign is based, because Combi 30 offers a
fixed number of minutes and texts whereas Mix & Match 1100 offers a variable
allowance.
The operator said it believed the plans should be compared on a like-for-like
basis and that, in order to compare them fairly, the 400 text messages offered
in the Combi 30 plan should be taken into account in Mix & Match 1100. Both
plans would then offer 700 minutes.
The ASA noted T-Mobile's arguments, but upheld 3's challenge on the basis
that the claim on the front of the brochure did not include qualification, and
that readers would take it as an absolute claim.
T-Mobile has been told that the press ad and brochure must not appear again
in their current form, and to ensure that all available plans are included in
future comparisons.
The watchdog also investigated two TV ads based on the same campaign, but did
not find them in breach.
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